Frequently Asked Questions
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What is the process?
Upon confirming your date and paying your initial deposit, we will send through a link to our comprehensive guide, which outlines our process. Included in this guide are scheduling tips, shot lists, details on what we need from you and when we need it by.
How will I receive my images/video?
Depending on the package you choose, you'll receive at least one custom engraved wooden USB and box. Something to keep in a safe place forever! We always recommend that you back up your files to at least 1 other place, whether physical or on the cloud is your choice. It's a good idea to keep your backups in separate locations, just in case of fire etc.
In addition to the physical USB you'll receive a link to an online gallery, password protected if you choose. This is a perfect option for sharing with your friends and family.
Can I have the RAW files?
We take great pride in our editing style. We will provide you with carefully edited, high resolution and low resolution JPEGs / MP4's all set for printing and sharing with your friends and family. The RAW images and video are just a part of the process to getting to that final product, and will not be shared with you. If you think there might be a photo or shot missing from your collection, please let us know and we will see if it was captured on the day.
When will I receive my images/video?
Depending on availability, your files will make it to you in 4-6 weeks. For photography packages, we will send through a "first look" digital link within 24-48 hours containing around 10 images. Perfect for sending to family, posting to your social platforms etc.
Can I engage you for photography and videography?
Yes! Depending on availability. We take capturing your day very seriously, and only work with professional shooters that match our style. We have a list of options, if they are available we would love to capture both photography and videography.
Do you offer album's / prints?
We like the idea of giving you control over which photos you would like printed. For this reason, we would prefer to send you links to printers that we trust and give you the creative control to print your own albums. If you would like us to print for you, we would be happy to provide a tailored estimate.